California Fires Update
Due to the California fire evacuations, one of our distribution centers has been temporarily closed, enabling our employees and their families to focus on safety. This may cause the delivery of your recent purchase to be delayed. We are monitoring the situation closely, and plan to resume operations as soon as possible. We appreciate your patience during this time.
During the COVID-19 pandemic, Kid Trax remains dedicated to the health and safety of our employees and our valued customers. In order to best serve you, we’ve put together these resources to answer frequently asked questions. For more information on the COVID-19 pandemic and to learn about recommended precautions, please visit the CDC which is continually updating their recommendations based on the latest research and data.
We recognize life isn’t normal right now, but we’ll get through this together by being kind, staying healthy and connecting virtually with friends and loved ones. KidTraxToys.com will remain open for business and as always, we will be here to assist you in any way we can.
When can I expect a response from customer support?
We are currently experiencing delays in customer support responses, which can range from 5-7 business days. Our goal is always to provide exemplary support and service to all Kid Trax customers, but we ask for your patience and understanding during this time.
For the quickest response, please email firstname.lastname@example.org. Be sure to include the brand name, model number/date code, when and where the product was purchased, and any other details related to your question. We also encourage you to check out our FAQ page for questions that are not related to a specific product.
We’re grateful for your continued support and we apologize for any inconvenience caused by the delays. Thank you!
Can I continue to place orders?
Yes, we will remain open 24/7 online at kidtraxtoys.com.
Will my order arrive on time?
Due to COVID-19, our carrying partners FedEx and UPS have made changes to their services to safely deliver your orders to your door, which may result in delays. Temporary warehouse closures due to California fire evacuations may also cause delays. If you need any assistance with tracking your order, please contact our Customer Service team.
Can I still return or exchange items?
You will still be able to return your order (in new, unused condition) within 30 days for a full refund, minus the cost of shipping.
Can I still cancel or edit my order?
Yes, if you have placed an order, we may be able to cancel the order if we receive the cancellation within a 60-minute window of order processing. Please give us a call as soon as you have made the decision that you no longer want the order. Contact us with any order cancellations at
Why did my order get canceled?
Occasionally, all or part of an order will be canceled. Order canceling usually occurs because of one of the following reasons:
- Out of stock items
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order is canceled, you’ll receive an email explaining the details. You won’t be billed for any canceled items.
KidTraxToys.com will remain open for business, and we'll continue to be here for you to buy online and the support your needs during this time.
If you have questions on exchanging or returning an existing purchase, you can find more details on our FAQ page.